Return & Refund Policy

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Where a good or service fails to meet a consumer guarantee, you are entitled to a remedy. The remedy — repair, replacement or refund — depends on whether the failure is major or minor.

If a good or service has a major failure, you are entitled to choose a refund or a replacement, and for services, you may choose to recover compensation for the reduced value of the service or cancel the contract.

If a failure is minor, we are entitled to offer a repair or, where appropriate, a replacement or refund, at our discretion. We will carry out the chosen remedy within a reasonable time.

Keys cut to code, transponder keys programmed to a specific vehicle, and restricted or registered key systems are made to order for your property or vehicle. Because they are custom-made and matched to a specific lock or vehicle, they are not eligible for change-of-mind refunds. They remain covered by the consumer guarantees for any failure of materials or workmanship.

Unused, uncut and unmodified hardware supplied in original packaging may be returned within 14 days of purchase for a refund of the purchase price, provided it is in resalable condition. Proof of purchase is required.

If a fault arises from our installation or workmanship within a reasonable period, contact us and we will assess and remedy it. We will not charge you to rectify a fault caused by our own workmanship.

Contact us at admin@poseidonlocksmiths.com or +61 7 2114 6130 with your invoice details and a description of the issue. We will assess the matter and advise you of the applicable remedy under this policy and the ACL.