Privacy Policy

• Contact details such as your name, phone number and email address, which you provide when you call, email or book a service.
• The address of the property or vehicle we attend, so we can carry out the work.
• Details about the lock, key or security issue you need help with.
• Payment information required to process a transaction, handled by our payment provider.

• To attend to your service request and complete the work you have booked.
• To communicate with you about your booking, quote or follow-up.
• To keep records of work performed, key codes and restricted key registrations, as required for the proper operation of a locksmith business.
• For accounting, tax and record-keeping obligations.

We only share your information where necessary to provide the service — for example, with a restricted key system registry where you have requested a registered key system — or where required by law. We do not sell your personal information.

We store records securely and limit access to those who need it to run the business. Restricted key system records are retained for the life of the registration as required by the system provider.

You can request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period.

To make a privacy enquiry, contact us at admin@poseidonlocksmiths.com or +61 7 2114 6130, or write to 17 Griffith Street, Coolangatta, QLD 4225.